The CSR sally aka shanmugasundari was so irritating and kept on reading some printed stuff and never listened to my side of argument.So, i ended up having a heated conversation with the CSR until i contested my claim and made the CSR understand my situation.
After about 30 minutes, as i was about to hang up, i heard this ending salutation from our CSR:
Thank You, have a great day ,bye bye , good night !
So much for BPO work shifts and training !!