The CSR sally aka shanmugasundari was so irritating and kept on reading some printed stuff and never listened to my side of argument.So, i ended up having a heated conversation with the CSR until i contested my claim and made the CSR understand my situation.
After about 30 minutes, as i was about to hang up, i heard this ending salutation from our CSR:
Thank You, have a great day ,bye bye , good night !
So much for BPO work shifts and training !!
3 comments:
sometimes you are fortunate to talk to a human being..
my health insurance company gives me a voice that gives me menu choices that wont let me talk to a person.. if i abuse the voice on the phone in rickshawkaran tamizh, it says "sorry, I did not get that, can you please repeat that?" and I gladly do before hanging up!
:)
Sundar,You are right! had same experience too...If i respond with "thick accent",my voice is not recognized and need to repeat again & again...LOL
I do not even understand the menu at times but when i have to pronounce a word, it is crazy because i need to speak in a language which i do not know.
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