October 06, 2005

Super 307 307 307...

Oh..Things weren't moving smooth for me..seems like Murphy's law is taking its toll on me !!


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Received my mobile phone bill for this month..a whooping $307.32 for calls which i didnt make.I have taken NYC Metro 1000 minutes plan but most of my calls were picked by a tower in upstate NY(some 500 miles away from NYC),and roaming and long distance charges were calculated for it. Its like ,a call made at 4.05 pm appeared as local call whereas a call made at 4.08pm appeared as roaming.I was very much in the city during this period and didnt go anywhere..
WHAT it means to be on phone with customer service guys ,explaining my case on mid weekday afternoon for about 4 hours ??? These guys argue with me that i was at upstate and hence the charges..The reason is their technical error as the tower picks wrong signals and processes them.I was trying to settle this issue and finally compromised on an amount..still came upto $120 instead of my usual $70..

Any suggestions on how should i have handled this case ??

Just googled to check if anyone had an experience like mine..Yeah.. Am not alone !!
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A guy from this company calls me every evening from Bangalore,speaks in Tamil ,canvassing me to take up this plan..Am trying to be good with him..its not good to bang the phone or to snub anyone..but LIMITS TO PATIENCE..Im trying to be nice with him..Hope he understands..
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Been to a luggage center at a mall here (Desi infested Queens boro)to pick a suitcase for my friend who plans a trip to India shortly.As we billed the item,the sales person asked us sarcastically "Will you guys return the case after your trip to India ?? " MAANAM POCHU..
Couple of things can be inferred from this incident :
1.Many Desi's been returning items like this..hence this comment !
2.Even genuine customers are suspected !!
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Been to SBI-NY for remittance to India.I waited for about 30 minutes to meet with person concerned.With every passing by employee as am seated in the waiting room, i heard the statement.."Somebody is coming"..finally someone came over..My Uncle,whoz been here since early 70's says that the bank used to work the Indian way in their early years..Closed for a week during Pongal and for all Indian holidays,But they are doing business in USA...
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This happened few days back ::After roaming the city the whole day with my friends,we decided to stop at an Indian Restaurant for dinner located b/w 6/7 Avenues in NYC.We looked very tired.Just as we entered, we overheard the manager say "aadmilog dekhke patha chalega woh kya khayega"..Totally unwarranted comment..Does he estimate that Madarasis doesnt know Hindi ? Just walked out after a duel with him..When will people learn to respect fellow country men ?

14 comments:

Narayanan Venkitu said...

Cell phone story - I am awestruck. Which company is that. If I were you, I'll cancel the subscription and write to BBB. Try it out...you can post the complaint online at www.bbb.com
I'v got a lot of refunds thanks to them.
==========================
Suitcase incident - What can I say, shameful.!! I sometimes feel ashamed even to return things which are faulty.!! But Desis are not alone, even the Locals do it.
========================
SBI-NY - Our people won't change wherever we go...! This is one example
==========================

Prabu Karthik said...

aaaatthaaa 300usd ku phone billa?
hehehe reliance thevala pola irukkei?

SBI ku nu oru kalaachaaram irukku. panpaadu irukku adhan padi avanga irukaanga...

Suitcase samaacharam - return pannina kaasu kedayadha?
namba aalunga daan wife ye return panndiuvaangaley

Peelamedu_bulls said...

Does this happen in US also ?
Intersting...but sad..
U'll find a way out...
As Venkitu said..dump the carrier..

Vanathi said...

So sad!

Jeevan said...

the news is like our chennai, here only all people have this problem. pavam nenga.

mitr_bayarea said...

oh..this is outrageous, you can probably call the company and tell them how much inconveneice this has been to you, how poor they have been in their customer service etc etc and see if they will give you a cheaper deal or something to make up for this.

B said...

cell phone bills sucks for me too.. but ur case is just tooo bad!!

thennavan said...

When I was a student here in this country, my roommate and I received a phone bill for $605 since we had taken advantage of a free promotion (for the weekend) by Sprint and had spoken to our heart's content to India but the accounting department had erroneously billed us. We then had to fight it with them and they removed all the charges. But learnt a valuable lesson about how things operate in the US then :-)

Venky Krishnamoorthy said...

This has happened to me couple of times in the past. Talk to the customer service, have it escalated to the manager. You should get it cancelled.

G3 said...

weird. is there no way out? you have to pay extra?

யாத்திரீகன் said...

adangoiyaa.. :-))))) 4:05 / 4:08 maatter LOL (sorry machi ;-)

btw.. suitcase.. hmm.. enna panna.. nalla velai.. idhu varaikum naan thapichirukaen.. ennai en maanathai kapaletha poraangalo..

sukhanya said...

hey..u have to inform those guys to transfer to their manager, explain to him, prove you were correct and infact blast him and get some extra mins. Lots of people have gone thru this and I hate the amount of time every month we have to talk to spend on phone with those customer care..

well my doubt is... since they pay for those call center people, is it to justify their expenditure on them tht they are making such faulty billing and making us eventually talk to them on phone least for some time?? ;-)

maybe or maybe not..
tata
sukku

sukhanya said...

hey..u have to inform those guys to transfer to their manager, explain to him, prove you were correct and infact blast him and get some extra mins. Lots of people have gone thru this and I hate the amount of time every month we have to talk to spend on phone with those customer care..

well my doubt is... since they pay for those call center people, is it to justify their expenditure on them tht they are making such faulty billing and making us eventually talk to them on phone least for some time?? ;-)

maybe or maybe not..
tata
sukku

Doctor Bruno said...

Please excuse me if that is something bad.....

aadmilog dekhke patha chalega woh kya khayega....

Sorry if this hurts.... I do not understand hindi... What does that mean.....

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